Warranty Policy

2024-06-20 01:20| 来源: 网络整理| 查看: 265

Service Terms & Charges

Once the Customer agrees to a product inspection, Moxa will inspect the product, send a quote for the total repair cost, and will wait for the Customer’s approval.

If the Customer does not want Moxa’s repair service, Moxa will either return the defective product to the Customer or scrap the product locally, based on the Customer’s decision. If the product is out of warranty, the Customer will be responsible for the shipping costs.

Once the Customer authorizes Moxa to repair the defective product, the total charges will be calculated as per the following table:

RMA Product Within Warranty* Outside Warranty Shipping Costs To a Moxa Service Center Paid by Customer/Distributor Paid by Customer/Distributor From a Moxa Service Center to the Customer/Distributor Covered by Moxa Paid by Customer/Distributor Note: If the Customer does not want Moxa’s repair service, Moxa will either return the defective product to the Customer or scrap the product locally, based on the Customer’s decision. Inspection Fee No fee Paid by Customer/Distributor Repair Fees and Parts No fee Paid by Customer/Distributor Note: Once the Customer agrees to a product inspection, Moxa will inspect the product, send a quote for the total repair cost, and will wait for the Customer’s approval. Moxa will charge for repair of products where the warranty period has expired or have damage that is excluded from the warranty coverage.

*Products within the warranty period as specified in Moxa’s warranty policy and have not been excluded under any of the conditions specified in the Warranty Exclusions section.

Note:

If the warranty period of the returned product has expired or a product within the warranty period is excluded for warranty coverage due to reasons mentioned in the Warranty Exclusions section:

Moxa reserves the right to repair the product in due course, based on its inventory of spare units and parts. Moxa will charge an inspection fee if the Customer agrees to Moxa performing an inspection of the product. Following this, Moxa will send a pro forma invoice by email. After receiving the email quotation, Customers can decide whether or not they want to avail Moxa’s repair service. If a Customer decides not to avail Moxa’s repair service, the product will be returned to the Customer in return for the cost of shipping the product back. Alternatively, Customers can opt for Moxa to scrap the product locally at no extra cost.

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